Bretton Woods uses aproprietary methodology to facilitate the following criticalareas:
1. Strategic Assessment Technology Inventory and Requirements
2. GAP Analysis of Current Situation and Future Needs Process Change Requirements for Newly Implemented Technologies
3. Cost Benefit Model Detailing Current Cost Structure to Future Cost Structure with Implemented Technologies
The key to this engagement is the approach to a review and rationalization of the processes in thekey units of the bank, including the administrative, operations and information technology units. The end goal should always be thereduction or elimination of non-value added activities that donot support the business goals of the company. This will help free time for employees to sell products and provide top-notch customer service.
The determination of whether a process should be automated and, if so, performed internally or outsourced is afunction of the core competencies, proprietary activities and cost structure of the business.
Activities include:
Assessment
o Review of all administrative, operations and information management support areas
o Document a technology hardware, software and network inventory
o Comment on personnel skill sets and any training needs
o Develop a space plan and layout design to optimize workflow in the operational areas
o Create a needs assessment and GAP analysis which will depict the areas that require certain features and functions that do not exist with today's systems and processes
o Document any deficiencies of the current systems and processes which create manual or other cost intensive processes
o Prepare recommendations that can increase the efficiency of existing systems and processes
o Implement those recommendations that can be accomplished in the short term
Technology Planning
o Work with management to negotiate with the selected vendors
o Create a three year horizon technology plan to include a timeline for implementation and the associated resource requirements
o Perform the business case justification for all new technologies
o Review and, if appropriate, develop the bank's disaster recovery plan
Implementation
o Work with vendors to assure a detailed project plan encompasses all critical tasks
o Review training requirement
o Develop a TO-BE Process
o Map to highlight those processes that need to be modified to take advantage of the new technologies
o Assist in implementing those process changes
o Measure the impact on efficiency
Continuing Assistance
o Provide management advisory assistance to the bank to assure all the bank's critical issues are considered
o Interview technology vendors for the initiatives that may include: Core Processing Check and Document Imaging Client/Server Applications Customer Relationship Management (CRM) Decision Support Software Data Warehouse / Data Mining Electronic Commerce and Communications E-Commerce Strategies Call Centers ATM's, Debit Cards, Smart Cards
